PRIVACY POLICY
Effective Date: September 1, 2019Update date: April 20, 2022
IntroductionWelcome to LeadBox.LeadBox consists of two Services:The LeadBox service, which provides the transfer of data from the sources of leads to your CRM system, as well as the SMSbox service, which ensures the connection of your CRM system with SMS messaging services (hereinafter referred to as the "Services").Our Privacy Policy explains how we collect, protect and disclose information obtained from you using our Service. We use your data to provide and improve the Service.By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms.Our Terms and Conditions (“Terms”) govern any use of our Service and, together with the Privacy Policy, constitute your agreement with us (“Agreement”).
Types of data collectedPersonal InformationWhen you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal information may include, but is not limited to:- E-mail address- First and last name- Telephone number- Cookies and Usage DataWe may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by clicking on the link for unsubscribing or by sending an email to .au.moc.xoBdaeL%40eciffo
Usage DataWe may also collect information that your browser sends whenever you visit our Service or when you access the Service from or through a mobile device (“Usage Data”).Such information may include- Internet protocol address of the computer (for example, IP address),- browser type,- browser version,- the type of device you are using- pages of our Service that you visit,- time and date of your visit,- time spent on these pages,- unique device identifiers,- other analytical data.
Tracking cookie dataWe use cookies and similar tracking technologies to track activity on our Service.Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We also use other tracking technologies, such as beacons, tags, and scripts, to collect and track information and to improve and analyze our Services.You can make your browser refuse all cookies. However, if you do not accept cookies, you may not be able to use some parts of our Services.
Examples of cookies we use:Session Cookies: We use session cookies to operate our Service.Preference Cookies: We use preference cookies to remember your preferences and various settings.Security Cookies: We use security cookies for security purposes.
Data usageData protection law means that we can only use your data for certain reasons and where we have a legal basis to do so.
Providing our servicesWe use some of your information to provide our services.Legal basis: contract, legitimate interests
Improving our servicesTesting features, interacting with feedback platforms and questionnaires, managing landing pages, heatmapping our site, optimizing traffic, analyzing and exploring data, including profiling and using machine learning and other techniques on your data,and in some cases using third parties to do so.Legal basis: contract, legitimate interests
Support servicesNotifying you of any changes to our service, resolving issues via chat, phone or email support, including correcting any errors.Legal basis: contract
Marketing purposes (with your consent)Sending you emails and communications about new features, products and services, and content.Legal basis: consent
Legal basisAgreementYou have clearly consented to the processing of your personal data for a specific purpose.You may change your mind!If you have previously consented to our processing of your data, you are free to withdraw such consent at any time. You can do this by writing us an email at .au.moc.xoBdaeL%40eciffoIf you withdraw your consent and unless we have another legal basis for processing your information, we will stop processing your personal data. If we have another legal basis for processing your information, we may continue to do so in accordance with your legal rights.
TreatyThe processing of your data is necessary for the conclusion of a contract with us or because we have asked you to take certain steps before entering into such a contract.
Legitimate interestsThe processing of your data is necessary for our legitimate interests or the legitimate interests of a third party, provided that these interests do not outweigh your rights and interests. These legitimate interests are:- receiving information about your behavior on our website or on our mobile website- provision, development and improvement of service LeadBox and SMSbox- allowing us to improve, customize or change our services and communications- determining the effectiveness of marketing campaigns- improving data securityIn each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Data storageWe will only retain your Personal Data for as long as necessary for the purposes set out in this Privacy Policy.We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable law), resolve disputes, and enforce our legal agreements and policies.Some data you can delete at any time, some data is deleted automatically, and some data we retain for a longer period of time when necessary. When you delete data, we follow a deletion policy to ensure that your data is securely and completely removed from our servers or only stored in an anonymous form.
We have also retained data collection data for internal analysis purposes. Data about the normal course of a shorter period of time, for the infrequent occasions when this data is used for security surveillance or the functionality of our Service, or when we are required by law to retain this data for longer periods of time.Sometimes business and legal requirements oblige us to consider information for a purpose for an extended period of time.For example, when we process a payment for you or when you make a payment to us, we will retain this data for a longer period of time as necessary for tax or accounting purposes. The reasons why we may retain some data for a longer period of time include:- Security, fraud and abuse prevention- Financial Accounting- Compliance with legal or regulatory requirements- Ensuring the continuity of our services
Data transferYour information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or country unless there are adequate controls in place, including the security of your data and other personal information.
DisclosureWe may disclose the personal information we collect or you provide:Disclosure to Law Enforcement.In certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid government requests.
Business deal.If we or our subsidiaries are involved in a merger, acquisition or sale of assets, your Personal Data may be transferred.Other cases. We may also disclose your information:our subsidiaries and affiliates;contractors, service providers and other third parties that we use to support our business;to fulfill the purpose for which you provide it;with your consent in any other cases;if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
Data securityThe security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.Your data protection rights under the General Data Protection Regulation (GDPR)If you are a resident of the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights under the GDPR. Read more at https://eur-lex.europa.eu/eli/reg/2016/679/ojWe strive to take reasonable steps to allow you to correct, modify, delete or restrict the use of your Personal Information.If you would like to get information about what Personal Data we hold about you and if you would like to remove it from our systems, please email us at .au.moc.xoBdaeL%40metsysUnder certain circumstances, you have the following data protection rights:the right to access, update or delete the information we hold about you;the right to correct. You have the right to have your information corrected if that information is inaccurate or incomplete;the right to object. You have the right to object to our processing of your Personal Data;right of limitation. You have the right to request that we restrict the processing of your personal information;right to data portability. You have the right to receive a copy of your Personal Data in a structured, machine-readable and commonly used format;the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.Please note that we may ask you to verify your identity before responding to such requests. Please note that we will not be able to provide the Services without some required data.
You have the right to complain to a data protection authority regarding our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service providersWe may employ third party companies and individuals to facilitate our Services (“Service Providers”), provide the Service on our behalf, provide services related to the Service, or help analyze how our Services are used.These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
AnalyticsWe may use third party service providers to monitor and analyze the use of our Services.
Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the advertisements of its own advertising network.
For more information about Google's privacy practices, please visit the Google Privacy Terms webpage: https://policies.google.com/privacy?hl=en.We also encourage you to review Google's privacy policy: https://support.google.com/analytics/answer/6004245.
Behavioral RemarketingWe use remarketing services to advertise on third party websites after you have visited our Service. We and our third party providers use cookies to inform, optimize and serve ads based on your past visits to our Services.
Google Ads (AdWords)The Google Ads Remarketing Service (AdWords) is provided by Google Inc.You can opt out of using Google Analytics for display advertising and set up ads on the Google Display Network by visiting the Google Ads Settings page: http://www.google.com/settings/ads.Google also recommends installing the Google Analytics Opt-out browser add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to opt-out of the collection and use of their data by Google Analytics.For more information on privacy practices https://policies.google.com/privacy?hl=en.
Links to other sitesOur Service may contain links to other websites that we do not operate. If you click on a link from a third party, you will be redirected to that third party's website. We strongly encourage you to read the Privacy Policy of each site you visit.We have no control over and are not responsible for the content, privacy policy or practices of any third party websites or services.
Children's privacyOur Services are not intended for persons under the age of 18 (“Children”).We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Data from children without verifying parental consent, we will take steps to remove that information from our servers.
Changes to this Privacy PolicyWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.We will notify you via email and/or a prominent notice on our Service prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.You are encouraged to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy take effect from the moment they are posted on this page.
Contact usIf you have any questions about this Privacy Policy, please contact us at .au.moc.xoBdaeL%40metsys